FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Can you help to design the artwork for my card job?

Yes we can but it is not free. Let us know your idea and we will try to meet your mind.

Which format of files do I need to submit for the artwork proofing?

PSD,PDF,EPS and Ai files are all Ok.

Is there a minimum order quantity?

Yes we do have a MOQ but please communicate this with us if want to place some baby orders for test.

What is the average lead time?

It largely depends on the order quantity and specifications.  Normally  7-8 working days is needed for production.

What are the shipping methods we can use ?

We ship all of our orders by Express, by Air or by Sea depending on the weight and your requirements.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging for our orders. Special packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. Please contact us for further information.

What kinds of payment methods do you accept?

TT,Western Union or PayPal:

PayPal is only for very small amount transfer.

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